We support your business by driving meaningful conversations with your prospective customers. Read More
We drive conversions of your digital marketing leads into actual Sales Read More
We support your business with complaint & query resolution desks Read More
According to an article in Harvard Business Review, companies having strong pre-sales objectives achieve 40% of new business and nearly 80% of repeat business. Contrary to common belief, Pre-Sales process is not confined or limited to prospecting alone; it includes activities like Product Research, Customer Profiling, Competition Review & Consumer Research, such that Sales Implementation is accurate and backed by substance. Most organisations today invest their efforts in marketing products & services across channels and mediums; however, that is; a means to an end. To drive meaningful sales and conversions its important to know the “Relevance of Prospective Customers” and “Fitment of the Product” offered.
To this effect we support sales efforts by offering:
– Lead Validation
– Customer Prospecting
– Customer Profiling
– Market Research & Consumer Feedback Research
A Customer Contact Centre plays a critical role in driving last mile sales conversions for any organisation. While digital channels are used to identify prospective customers – they may or may not choose to buy unless they feel confident about their choice.
Customer wants to gather information and evaluate their options before making a buying decision. It is at this time, that a “Human Conversation” with the prospective customer plays a crucial role. Saarathee drives authentic and intuitive conversations with your customers using consultative approach to be able to generate trust and confidence.
We follow a multi-channel approach towards sales, such that we are able to sustain contact with the customer through their preferred mode of communication. It also allows us to share information in formats which are able to support the overall objective of sale. Before making a choice to buy, customer wants answers to his questions, wants to feel confident about his decision and wants to trust the brand he is investing in; and that is exactly where an empathetic human conversation plays a role.We provide lead conversion support to organisations who digitally drive lead generation but seek help in last mile conversions via customer counselling and consultation.
Service support plays a pivotal role in strengthening the bond between an organisation and its customers. In today’s scenario where competition is tough and new brands are being launched every day, it is important for organisations to know that customer experience outpaces price and product as a brand differentiator. While BOTS are found to replace human engagement; the fact remains that customers prefer to speak and engage with a human voice.75% customers even expect companies to personalise conversations to create better customer experience. To enable a superior customer experience Saarathee uses an Omni Channel eco-system which allows us to engage with your customers using their historic data of engagement; Our empathetic counsellors ensure customer comfort and understanding to allow them to bond with the brand translating into loyalty. We support organisations in their:
– New customer onboarding
– Query and Complaint resolution
– Request management
Saarathee is an Amazon Seller Affiliate partner. They came on board in January 2019 to help bring new sellers on the Amazon.in marketplace. We are happy with how Team Saarathee has streamlined the seller acquisition process and ramped up quickly. Basis of their performance and infrastructural capabilities, Amazon was happy to extend engagement with them. What stands out for us is the team’s immense faith, perseverance and a ‘never say NO’ attitude. Wishing them all the best for their projects and endeavors.Nishit RanjanLeader-Amazon Affiliates
It never ceases to amaze me, the spirit and dedication with which the Saarathee team interacts with our customers. Our team leaders continue to reports that the "Call Quality" is much higher that what we experience internally. I am glad for the association we have with them. Siddhant DhingraHead-Cashify Consumer Business
Partnering with Saarathee not only helps us in spreading the word and raising funds for our cause but also gives us immense satisfaction as from this association, we believe, Saarathee is able to build a sustainable employment opportunity for specially-abled professionals. The passion and dedication which we see in Saarathee team towards training and transforming their employees into top performers is really commendable.Aman ChhabraIndividual Fundraising Head- Breakthrough
At Sowtex we are a B2B platform, and it’s difficult for us to download industry knowledge to others; as its time consuming and we mostly consider doing the task ourselves. But I am happy we outsourced our Pre-Sales process to Saarathee, which has successfully been able to drive more business for us”.Sonil JainFounder - Sowtex
We started working with Saarathee around a year back; not very sure of whether we will get the desired results - but we agreed on the pilot. Today after a year, Saarathee has exceeded our expectations and are driving 15% sales contribution month on month”.Dhawal ParateFounder - Coding Ninjas