What We Offer

Our Services

Pre-Sales Support

We support your business by driving meaningful conversations with your prospective customers.

  • Appointment setting
  • Customer profiling
  • Vendor Onboarding
  • Market survey
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Sales Support

We drive conversions of your digital marketing leads into actual Sales

  • Lead generation
  • Lead validation
  • Lead conversion
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Service Support

We support your business with complaint & query resolution desks

  • Vendor Management
  • Customer Feedback
  • Customer helpdesk
  • Dealer helpdesk
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What Make Us Different

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How we Work

CLIENT SAARATHEE OPERATIVE MODEL

1

Identify the Problem Statement through multiple rounds of “Result Oriented Discussions”

2

Create a “Customised Operating Plan” in consultation & agreement

3

Conduct “Resource Planning & Mapping” to the identified Job role. Co-create & conduct a customised Training Program

4

“Technology Integration” via multi/omni-channel application to deliver Superior Customer Experience

5

Incubate the project for 3 months to “Assess, Evaluate & Course Correct” to optimise results

6

“Review Results” and plan long term way forward

How we Work

Our Capabilities

  • IVR support for easy customer navigation.
  • Missed Call Campaign integration to deliver on inbound leads.
  • API integrations across digital and marketing channels to consolidate leads & offer near real time response.
  • Use of multiple channels to reach customers, help optimise the results, and drive better efficiencies. Voice, SMS, Email & Whatsapp are used as channels of communication to connect with the customers
  • Omni channel support allows us to seamlessly integrate customer response to each channel of engagement in the CRM providing real-time information to our counselors engaging with the customers, leading to superior customer experience
  • CRM functionality is customised as per the need of the business process
  • We offer Call waiting & Call conferencing to manage escalated queries
  • Integrated dialling software allows us to call up to 250 calls per day
  • 100% call recordings are made available
  • Remote call barge-ins as well as live agent monitoring dashboards
  • Data analytics by the counsellor, lead source, time bands, customer segment etc available
  • Call log reports with data dump available for every customer conversation
  • We offer services in more than 8 regional Indian languages to help you support your customer engagement
  • We work on a hybrid model where 50% of our people work from home delivering 100% efficiency
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Our Happy Client Stories

What our Clients say

Industries we have worked with

From startups to large organisations, Saarathee has helped companies grow.

Services
Industry Recognition

Appreciation for our work

Our founder being awarded with ‘India Inclusion Fellowship'

Amazon awarding our founder with ‘Social Entrepreneur of the year’.

Success Partners

Our partners in success

SAARATHEE - DIARIES

Constant Learning is the way through

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Relentless Commitment towards Customer Success

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Creating Leaders That Nurture

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Small Things That Bring Joy

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Breaking Obstacles Through Synergies

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Our Employees: The Soul of Saarathee

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