Saarathee

What We Offer

Our Services

Pre-Sales Support

We support your business by driving meaningful conversations with your prospective customers.

Appointment setting
Customer profiling
Vendor Onboarding
Market survey

Sales Support

We drive conversions of your digital marketing leads into actual Sales

Lead generation
Lead validation
Lead conversion

Service Support

We support your business with complaint & query resolution desks

Vendor Management
Customer Feedback
Customer helpdesk
Dealer helpdesk

How we Work

CLIENT SAARATHEE OPERATIVE MODEL

Identify the Problem Statement through multiple rounds of “Result Oriented Discussions”

Create a “Customised Operating Plan” in consultation & agreement

Conduct “Resource Planning & Mapping” to the identified Job role. Co-create & conduct a customised Training Program

“Technology Integration” via multi/omni-channel application to deliver Superior Customer Experience

Incubate the project for 3 months to “Assess, Evaluate & Course Correct” to optimise results

“Review Results” and plan long term way forward

How we Work

Our Capabilities

Integrated CRM
- IVR support for easy customer navigation.
- Missed Call Campaign integration to deliver on inbound leads.
- API integrations across digital and marketing channels to consolidate leads & offer near real time response.
Multi-channel & Omnichannel support
- Use of multiple channels to reach customers, help optimise the results, and drive better efficiencies. Voice, SMS, Email & Whatsapp are used as channels of communication to connect with the customers
- Omni channel support allows us to seamlessly integrate customer response to each channel of engagement in the CRM providing real-time information to our counselors engaging with the customers, leading to superior customer experience
Customised CRM Page
- CRM functionality is customised as per the need of the business process
- We offer Call waiting & Call conferencing to manage escalated queries
- Integrated dialling software allows us to call up to 250 calls per day
Real-Time Reporting & Monitoring
- 100% call recordings are made available
- Remote call barge-ins as well as live agent monitoring dashboards
- Data analytics by the counsellor, lead source, time bands, customer segment etc available
- Call log reports with data dump available for every customer conversation
Regional language support
- We offer services in more than 8 regional Indian languages to help you support your customer engagement
Virtual Operations
- We work on a hybrid model where 50% of our people work from home delivering 100% efficiency

IVR support for easy customer navigation.
Missed Call Campaign integration to deliver on inbound leads.
API integrations across digital and marketing channels to consolidate leads & offer near real time response.

Use of multiple channels to reach customers, help optimise the results, and drive better efficiencies. Voice, SMS, Email & Whatsapp are used as channels of communication to connect with the customers
Omni channel support allows us to seamlessly integrate customer response to each channel of engagement in the CRM providing real-time information to our counselors engaging with the customers, leading to superior customer experience

CRM functionality is customised as per the need of the business process
We offer Call waiting & Call conferencing to manage escalated queries
Integrated dialling software allows us to call up to 250 calls per day

100% call recordings are made available
Remote call barge-ins as well as live agent monitoring dashboards
Data analytics by the counsellor, lead source, time bands, customer segment etc available
Call log reports with data dump available for every customer conversation

We offer services in more than 8 regional Indian languages to help you support your customer engagement

We work on a hybrid model where 50% of our people work from home delivering 100% efficiency

Our Happy Client Stories

What our Clients say

Saarathee is an Amazon Seller Affiliate partner. They came on board in January 2019 to help bring new sellers on the Amazon.in marketplace. We are happy with how Team Saarathee has streamlined the seller acquisition process and ramped up quickly. Basis of their performance and infrastructural capabilities, Amazon was happy to extend engagement with them. What stands out for us is the team’s immense faith, perseverance and a ‘never say NO’ attitude. Wishing them all the best for their projects and endeavors.Nishit RanjanLeader-Amazon Affiliates

It never ceases to amaze me, the spirit and dedication with which the Saarathee team interacts with our customers. Our team leaders continue to reports that the "Call Quality" is much higher that what we experience internally. I am glad for the association we have with them. Siddhant DhingraHead-Cashify Consumer Business

“We started working with Saarathee 9 months back; we saw in them a sales focused partner who truly believed in being a partner in progress. While we started with a few seats initially on B2C process, we soon doubled them and even introduced our B2B appointment setting process. We know, we are building a strong foundation of our business with partners like Saarathee ”Sunit GajbhiyeFinancepeer

At Sowtex we are a B2B platform, and it’s difficult for us to download industry knowledge to others; as its time consuming and we mostly consider doing the task ourselves. But I am happy we outsourced our Pre-Sales process to Saarathee, which has successfully been able to drive more business for us”.Sonil JainFounder - Sowtex

We started working with Saarathee around a year back; not very sure of whether we will get the desired results - but we agreed on the pilot. Today after a year, Saarathee has exceeded our expectations and are driving 15% sales contribution month on month”.Dhawal ParateFounder - Coding Ninjas